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Customer Support Features


Give Customer Support... Support

MyAlerts gives your support and customer teams alerting solutions that not only solve the top customer issues but also drive higher engagement and revenues.

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Customer Support Features


Give Customer Support... Support

MyAlerts gives your support and customer teams alerting solutions that not only solve the top customer issues but also drive higher engagement and revenues.

 

80% of Customer Support Issues Aren't Resolved

This leaves your customers & Support reps frustrated.

 

TOP ISSUES CONSUMERS INQUIRE ABOUT

  • Customers asking when certain products will be back in stock but support reps don't have visibility
  • When will new products be added or released on the site (favorite brands, seasonal items, etc.)
  • Consumers wanting to know when specific products will go on sale in the future

HOW CUSTOMER SUPPORT WORKS BEFORE MYALERTS

  • Typically informs customers that they don't have access to information and puts issues back on the consumer versus offering to alert them if/when the change they want happens
  • Customer support can't scale if they have to write down customer information and check sites each day for change events

HOW CUSTOMER SUPPORT HANDLES AFTER MYALERTS

  • Offers to alert customer when the change they want happens whether an item comes back in stock, new items are add to the site, or any product goes on sale
  • MyAlerts monitors each person + product change event every day and creates & sends personalized alerts
  • Delights customer and drives higher engagement and revenues for support related events
  • Reduces support time and effort

 

MyAlerts Solutions

 

 
 

Capture Customer Demand on Your Website with these Powerful Alerts