80% of Customer Support Issues Aren't Resolved

This leaves your customers & Support reps frustrated.

 

TOP ISSUES CONSUMERS INQUIRE ABOUT

  • Customers asking when certain products will be back in stock but support reps don't have visibility
  • When will new products be added or released on the site (favorite brands, seasonal items, etc.)
  • Consumers wanting to know when specific products will go on sale in the future

HOW CUSTOMER SUPPORT WORKS BEFORE MYALERTS

  • Typically informs customers that they don't have access to information and puts issues back on the consumer versus offering to alert them if/when the change they want happens
  • Customer support can't scale if they have to write down customer information and check sites each day for change events

HOW CUSTOMER SUPPORT HANDLES AFTER MYALERTS

  • Offers to alert customer when the change they want happens whether an item comes back in stock, new items are add to the site, or any product goes on sale
  • MyAlerts monitors each person + product change event every day and creates & sends personalized alerts
  • Delights customer and drives higher engagement and revenues for support related events
  • Reduces support time and effort

 

MyAlerts Solutions

 

 
 

Capture Customer Demand on Your Website with these Powerful Alerts