From our recent article in Internet Retailer: Most retailers need to stop blaming Amazon for their bad results, and look at how their websites are costing them revenue and customer loyalty.
The headlines have not been encouraging for retailers:
- Amazon is about to overtake Macy’s as the biggest seller of clothing in the U.S.
- Amazon the Only Retailer Clicking in Sinking Sector (others are growing, like Wayfair, etc.)
- Retailer stocks are getting clobbered regardless if earnings disappoint or are good.
- GAP CEO says the company would be ‘delusional’ not to consider selling on Amazon
The big lie retailers are telling themselves is that they are putting the customers first, when they really aren’t at all. Read more at Internet Retailer.